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Frequently asked questions

what products do you offer?

Lumenaze offers modern fashion for men and women who value style, comfort, and versatility. Our collections feature timeless essentials and contemporary pieces designed to fit effortlessly into everyday life.

Where do you ship?

We currently ship throughout the United Kingdom. Whether you're in a bustling city or a quiet countryside village, we've got your delivery covered across England, Scotland, Wales, and Northern Ireland.

Do you offer free shipping?

Yes, absolutely. We offer free shipping on all orders across the United Kingdom, no minimum spend and no hidden fees. Simply place your order, and we'll take care of the rest.

How long does shipping take?

Once your order has been placed, we typically process it within 1–2 business days. Delivery across the United Kingdom usually takes 4–8 business days, depending on your location. You'll receive tracking information as soon as your order has been dispatched.

What is your return policy?

We offer a 30-day return policy from the date your order is delivered. If you're not completely satisfied with your purchase, you may return it in its original, unused condition for a full refund. Our goal is to make returns simple, straightforward, and hassle-free.

How long does a refund take?

Refunds are typically processed within 10 business days after your return has been received and inspected. Once approved, the refund will be issued to your original payment method, and you'll receive a confirmation email as soon as the process is complete.

How can I contact customer support?

You can reach our customer support team anytime atinfo@lumenaze.com. We're always happy to help and aim to respond to all enquiries as quickly as possible.

What sizes do you offer?

We offer a range of sizes to suit different builds, from XS to XXL depending on the product. You'll find detailed sizing info on each product page via the Size Chart button. If you're unsure what fits you best, feel free to contact us at info@lumenaze.com.

FREE SHIPPING

Throughout the UK

30 DAYS RETURN

30 days hassle-free returns.

SUPPORT

Email: info@lumenaze.com

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Our business information

Store Name: Lumenaze
Business Address:
Fossebaan 175, Ternat 1741, België

Email: info@lumenaze.com
Phone: +44 7308 502132

Business Days: Monday To Friday, 8:00 AM To 5:00 PM

Follow us on Instagram @Lumenazeuk

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Products

Button-Front Cardigan — Sage Green

Button-Front Cardigan — Sage Green

£59.99

Regular price Sale price £59.99
Chiffon Maxi Dress — Terracotta

Chiffon Maxi Dress — Terracotta

£64.99

Regular price Sale price £64.99
Chunky Knit Sweater — Oatmeal

Chunky Knit Sweater — Oatmeal

£54.99

Regular price Sale price £54.99
Classic Denim Jacket — Mid Wash

Classic Denim Jacket — Mid Wash

£64.99

Regular price Sale price £64.99