Refund Policy

At Lumenaze, we aim for your complete satisfaction with every purchase and endeavour to provide an optimal online shopping experience.

30-Day Return Policy

You have a 30-day window upon receiving your item to request a return. The item must be unworn, unused, with tags, and in its original packaging. A proof of purchase is required. Customers are responsible for return shipping costs.

Initiating a Return

Contact us at info@lumenaze.com. Once accepted, you'll receive return instructions. Items sent back without prior approval will not be accepted.

Damages and Issues

Inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or incorrect.

Exceptions

Sale items and gift cards are not eligible for returns.

Exchanges

Return the item via the approved process and place a separate order for the desired item.

Order Cancellation

Orders can be cancelled within 2 hours of placing them, as long as shipping hasn't started.

Refunds

Processed within 10 business days after inspection, with email confirmation.

Lost/Stolen Packages

Lumenaze holds no liability for packages confirmed as delivered. Ensure your address is accurate at checkout.

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